Question 1

My address keeps getting declined. What do I do?

Accepted Answer

There are several reasons your address could be declined; we can only use addresses verifiable by the USPS. In some cases, you may need to enter a suite or apartment number. In addition, we cannot extend policies using a P.O. Box as your mailing address. You must have a physical location for address verification purposes.

Question 2

How do I change the information on my policy?

Accepted Answer

Log in to your customer account to make changes such as cancelling your coverage, editing payment information and updating your business address.

If you are unable to make changes in your customer account, please email us at support@nextinsurance.com and include a description of the changes you’d like to make.

In some cases, we may revise your policy documents to reflect the changes. If this is the case, we will email you the appropriate documents along with confirmation of the changes made to your file within seven to 10 business days.

Question 3

How do I change the business name on my policy?

Accepted Answer

You can change the business name on your policy directly through your customer account.

Here's how to update your business name:

 	Log in to www.nextinsurance.com using your email or phone number
 	Click on \"Business\" on the top of your account
 	Click the pencil icon next to \"Business Details\" and follow the prompts
 	Once the business name has been successfully changed, you will receive an email with the change endorsement and updated proof of insurance.

If you're a customer, your policy documents and changes can be accessed and managed in your online customer account.

The quickest way to talk to our U.S.-based customer service team is through chat. You can reach us by clicking “chat with us” at the very bottom of the help center page.

Question 4

How do I change my limits?

Accepted Answer

To update your limits, please follow these instructions:

 	Log in to www.nextinsurance.com using your email or phone number
 	On the homepage of your customer account, click the blue arrow to the right of the policy you'd like to update
 	Select the package that has the limits you want and click \"Update plan\"
 	Read over the statement, confirm you agree and click \"Confirm update\"

Your limit change will process immediately, and you'll have instant access to a certificate that reflects your updated limits.

In some cases, we may need to process your request. Please email us at support@nextinsurance.com and include a description of the desired limit change and the effective date of the change.

In some cases, this may result in a one-time charge for the difference in premiums that may be added to your next monthly payment. Once this is processed, you will receive the appropriate endorsement and confirmation of the one-time charge amount in your email inbox within 7 to 10 business days.

Where can we take you NEXT?

Welcome to your help center.

How can we help you?

Not a customer,
but need help filing a claim?

Still need help?

Where can we take you NEXT?

Welcome to your help center.

How can we help you?

Not a customer, but need help filing a claim?

Still need help?

Not a customer,
but need help filing a claim?