Next to you,
when it counts

When in doubt, we encourage you to reach out to us if you think you have a claim.
A variety of factors - including your claim history, state, and type of insurance - go into how we calculate your insurance premium.
Your premium won’t change during your current policy period.
If your premium is going to change, we will inform you of your new premium when it’s time to renew.

For some claims, you will receive a check in the mail.
Other claims may be eligible for direct deposit.
Your claims advocate will explain how you will receive your payment.

As soon as the claim is investigated for coverage and liability, the advocate will evaluate the damage.
At that time, a check may be issued to the person who suffered the damage.

Your claims advocate is available by phone, text, or email.
Your advocate will provide you with a direct phone number that you can call or text at any time.
The advocate will also give you a direct email address.

Many claims can be decided within 48 hours, but others will require more time. This depends on the nature of the claim, the severity of the damage, and the number of parties involved in the claim. If your claim will be paid, your claims advocate will let you know how to select your preferred method of payment.

In most cases, a claims advocate will contact you on the same day that you report the claim. The advocate will ask you about the facts of the claim and will request that you provide relevant documentation, including contracts, photos, and estimates. You can help expedite the investigation by having this information easily accessible.