How to cancel your NEXT Insurance policy

It happens. You may decide it’s time to leave us. We’re sorry to see you go, and we hope you’ll come back soon. But in the interim, this is how to cancel your NEXT Insurance coverage.

Jump ahead to learn more about:

• How to cancel your NEXT Insurance policy
• Can I cancel just one policy and keep another?
• Can I pause my policy? Or reinstate it later?
• How to avoid a lapse in insurance coverage
• The benefits of staying with NEXT
• NEXT customer service is here to help

How to cancel your NEXT Insurance policy

If you bought your insurance directly from NEXT and you’d like to cancel your policy, here’s how:

1. Log in. Log in to your NEXT customer account.
2. Go to My Coverage. Go to the Coverage tab in the pulldown menu and select My Coverage, or click Coverage Details next to your policy.
3. Cancel. Click the three blue dots on the policy you want to cancel to open a menu, and choose Cancel Policy.
4. Confirm cancellation. Read the statement in the pop-up and select a cancellation date and reason for cancellation. Click Cancel Coverage.
5. Wait for your confirmation. You’ll receive a confirmation email and a prorated refund within a few business days.

Important note. You can only cancel one policy at a time. For example, if you have general liability and workers’ comp insurance, you must go through these steps for both policies.

Can I cancel just one policy and keep another?

Yes, you don’t have to cancel everything — at NEXT you can create customized coverage to fit your needs.

Just go through the cancellation process outlined above with the one policy you would like to cancel. You’ll receive a confirmation email for each policy cancellation and a prorated refund within a few business days.

Can I pause my policy? Or reinstate it later?

We can’t pause policies, but you can cancel your policy anytime without penalty.

If you cancel, you can reinstate your policy within 30 days through your NEXT customer account. After 30 days, reinstatement is no longer possible, and you’ll need to get a new quote and sign up again.

To reinstate your NEXT insurance coverage:

1. Log in to your NEXT customer account.
2. Go to the Coverage tab in the menu and select My Coverage.
3. Select Reinstate next to the policy.
4. Review and agree to the reinstatement agreement.
5. Click Submit.

Or follow these instructions to learn more.

How to avoid a lapse in insurance coverage

Even a brief insurance coverage gap can expose your business to risks and potential legal or financial liabilities. Continuous coverage ensures protection against unexpected incidents and compliance with industry regulations.

1. Research new providers. Look for insurance carriers that fit your industry and obtain a few quotes.
2. Buy new insurance. Buy your new policy before canceling your current one to avoid a coverage gap. Plan for the new policy to start a day or two before the old one ends.
3. Cancel current insurance. Before you cancel, discuss any open claims and refunds for unused policy periods. Schedule the end date to ensure continuous coverage.
4. Get proof of insurance and notify third parties. Obtain proof of your new insurance and inform relevant parties (like clients or landlords) about the change.

Beyond safeguarding your business, maintaining continuous insurance coverage can benefit your bottom line. Insurance companies may reward a long, consistent coverage history with lower rates. In contrast, gaps or inconsistencies in coverage can lead to higher premiums.

The benefits of staying with NEXT

Before you cancel, we want to recap some of the great benefits you’ll miss. NEXT products and services offer:

• A culture of innovation. Only NEXT takes a digital-first approach that lets you buy 100% online. Our AI-powered platform and tools are designed to serve customers better and simplify insurance processes.
• Unlimited, custom-tailored certificates of insurance (COIs). Share unlimited COIs (your proof of insurance) with anyone in minutes at no extra cost.
• Insurance in your pocket. Manage your coverage anytime, anywhere via web or NEXT’s mobile app (Apple, Android). Stay on top of notifications for claims or payments.
• Work with us your way. Choose 100% self-service online or partner with one of the 20,000 insurance agents we work with.

NEXT specializes in small business insurance. We aim to help your business thrive, recover from a setback or gain new business. Our support team is standing by if you have questions or need help finding the right coverage.

NEXT customer service is here to help

If you need assistance, we’re here to help. You can reach our U.S.-based insurance professionals two ways:

1. Click Chat at the bottom-right of NextInsurance.com for support from our A.I. assistant.
2. Email support@nextinsurance.com.

Business hours for our support team are Monday–Friday, 8:00 a.m.–5:00 p.m. CST.

Read NEXT’s Knowledge Center, FAQs, or our resources page for quick answers.