Policy FAQ

If you're a customer, your policy documents and changes can be accessed and managed in your online customer account. The quickest way to talk to our U.S.-based customer service team is through chat.  You can reach us by clicking “chat with us” at the very bottom of the help center page.

Unfortunately at this time, we are unable to add any excluded activities to the policies we offer. We are working quickly on expanding our range of coverage, so please feel free to check back soon!

We're sorry to see you go. To cancel your policy, please follow these instructions:

1. Log in to your account using your email or phone number
2. On the homepage of your customer account, click the blue arrow to the right of the policy you’d like to cancel
3. Click "Cancel coverage"

Once you follow the prompts and submit your request, we'll process the cancellation effective immediately. You’ll receive a confirmation email and a pro-rated refund within a few business days.

You can change the business name on your policy directly through your customer account. Here's how to update your business name:

1. Log in to www.nextinsurance.com using your email or phone number
2. Click on "Business" on the top of your account
3. Click the pencil icon next to "Business Details" and follow the prompts
4. Once the business name has been successfully changed, you will receive an email with the change endorsement and updated proof of insurance.

If you're a customer, your policy documents and changes can be accessed and managed in your online customer account. The quickest way to talk to our U.S.-based customer service team is through chat. You can reach us by clicking “chat with us” at the very bottom of the help center page.

Log in to your customer account to make changes such as cancelling your coverage, editing payment information and updating your business address. If you are unable to make changes in your customer account, please email us at support@nextinsurance.com and include a description of the changes you’d like to make. In some cases, we may revise your policy documents to reflect the changes. If this is the case, we will email you the appropriate documents along with confirmation of the changes made to your file within seven to 10 business days.

In case you purchase your policy online you will receive your policy documents via email within one business day of purchase. In case you purchase through an agent your agent will let you know when to expect your documents.

If you’ve expanded your business and need coverage for more kinds of work (or higher amounts of the same coverage), please let us know. One of our support agents can discuss your business's changing needs, and in most cases, we’ll be able to set you up with a new policy on the same day (so there will be no gaps in your coverage).

If you're a customer, your policy documents and changes can be accessed and managed in your online customer account.

The quickest way to talk to our U.S.-based customer service team is through chat.  You can reach us by clicking “chat with us” at the very bottom of the help center page.

To update your limits, please follow these instructions:

1. Log in to www.nextinsurance.com using your email or phone number
2. On the homepage of your customer account, click the blue arrow to the right of the policy you'd like to update
3. Select the package that has the limits you want and click "Update plan"
4. Read over the statement, confirm you agree and click "Confirm update"

Your limit change will process immediately, and you'll have instant access to a certificate that reflects your updated limits. In some cases, we may need to process your request. Please email us at support@nextinsurance.com and include a description of the desired limit change and the effective date of the change. In some cases, this may result in a one-time charge for the difference in premiums that may be added to your next monthly payment. Once this is processed, you will receive the appropriate endorsement and confirmation of the one-time charge amount in your email inbox within 7 to 10 business days.

The limits on the policy decide how much money you have available in case of a claim - you can think about them like a budget. The most important limits to consider when determining your package are the per occurrence limit, which is your available budget per claim, and the aggregate limit, which is your available budget for the policy term.