4 reasons small businesses could benefit from Cyber Liability insurance
46% of small and medium-sized businesses were victims of cyber attacks — and almost one in five affected businesses closed their business or filed for bankruptcy — according to a recent Mastercard report.
With those kinds of odds and vulnerabilities, cyber insurance is increasingly worth serious consideration.
Here are some of the top reasons why cyber liability insurance coverage could make sense for many small businesses.
1. Small businesses are easy targets for hackers
Cybercriminals go after the easiest opportunities. And small businesses tend to have limited resources and invest less in anti–cyber threat protections. They often run their business operations using a hodgepodge of devices, computer systems and accounts without proper oversight. Password reuse, unsecured email accounts, outdated software and limited monitoring create the kind of openings that cyber attackers look for.
2. Your business model creates unavoidable exposure
If you accept credit card payments, you’re handling sensitive financial data. If you’re a consultant, accountant or other professional, you likely store client contracts, invoices and personal information in cloud tools like email, file-sharing apps or CRMs. If you run a restaurant or retail shop, your POS system is central to daily operations. Many small businesses depend on digital systems that leave them vulnerable to cyber risk.
These kinds of digital tools are essential for many types of businesses. But if they’re disrupted by malware or a cyber attack, your business can grind to a halt.
3. Most cyber incidents start with everyday human actions
Many cyber events start with normal work happening at speed. A realistic phishing email. A fake DocuSign request. A shared password. A lost laptop. When small business owners and teams are busy juggling tasks from marketing to operations, it’s easy for mistakes to happen. It only takes one wrong click for attackers to get inside.
4. Real-world costs quickly add up
Even a “small” cyber incident can trigger multiple expenses at once: Forensic investigations, legal support, customer notifications, credit monitoring, public relations management and lost income if your systems go down. For many small business owners, these combined costs can quickly exceed what they can afford.
Why a Cyber insurance policy may not be necessary (yet)
Cyber insurance may not yet be a priority for every small business. If your exposure is minimal, you may consider holding off on cyber coverage.
You may not need cyber insurance right now if:
- Your business is truly offline
- You don’t use any digital systems (no email, cloud tools, etc.)
- You don’t store sensitive data like customer information
- You don’t accept digital payments
Some small businesses might also opt to defer coverage if budget is tight and other business insurance coverages are a higher priority, such as general liability insurance, workers’ compensation insurance or commercial property insurance.
If you opt out of cyber coverage, it’s worth revisiting if you start taking digital payments, storing client info, using cloud tools, hiring staff or signing contracts with clients that require coverage.
What can Cyber insurance cover?
Cyber liability insurance coverage varies by insurance provider, but some common cyber incidents it may help cover include:
If customer or employee data is stolen or leaked, coverage may help pay the financial costs of:
- IT forensics and investigation
- Legal fees and regulatory support
- Customer notification
- Credit monitoring / identity protection
2) Ransomware attacks and cyber extortion
If a hacker locks your systems and demands payment to give you your access back, cybersecurity coverage may help with ransom payments (with prior written consent and law-enforcement notification) as well as negotiation and investigation costs.
3) Business interruption
If a covered cybercrime shuts your systems down so you can’t operate, invoice or take payments, this type of coverage may help replace lost income and pay extra expenses to keep your business running.
4) Legal defense and some regulatory support
If customers, partners or regulators take legal action after a breach, your cyber coverage may help with defense costs, settlements and some penalties (policy-dependent).
5) Brand and reputation support
If bad publicity directly results from a covered incident, some policies can help cover reputation support and related losses.
4 examples of Cyber insurance coverage in action
To illustrate the point, here are a few common cyber incidents that different kinds of small businesses may face — often without realizing they’re even at risk until it’s too late.
1: A phishing attack exposes client data
What happens: A management consultant clicks on what looks like a legitimate client email, and they unknowingly give a hacker access to their inbox or cloud files. Client contracts, financial documents and personal information is exposed. They face client notifications, potential legal claims and serious damage to hard-earned reputation and client trust.**
How cyber insurance can help: Coverage may help pay for investigation, legal defense, client notification costs and reputation support while you work to contain the breach.
2: A fake vendor email reroutes your payment
What happens: A general contractor receives an email that looks like it’s from a regular supplier asking to update their banking details. The next vendor payment is sent to the new account. Days later, the real supplier follows up asking why they haven’t been paid — while the attacker is trying to drain your bank account.
How cyber insurance can help: Coverage may help with investigation costs, legal support and response expenses as you work to limit financial damage.
3: A ransomware attack shuts down a restaurant
What happens: An employee accidentally clicks a malicious email link, and suddenly your systems are locked. Your POS won’t process payments, online orders are down and schedules and payroll are inaccessible. A ransom message appears demanding payment to restore access.
How cyber insurance can help: Coverage may help with ransomware response, expert support and lost income while your restaurant works to get systems back online.
4: A retail shop’s POS system is compromised
What happens: A store’s point-of-sale system is breached, exposing customer payment information. Card processors shut down transactions while the issue is investigated. Customers are notified but the negative reviews start piling up and regulators may get involved.
How cyber insurance can help: Coverage may help with breach response costs, legal support, customer notifications and public relations or reputation management.
What’s not usually covered by Cyber insurance?
Cyber insurance is a financial backstop for the moments when prevention fails, but it isn’t a catch-all.
Common exclusions include:
- Bodily injury and physical property damage (these are usually handled by general liability or commercial property coverage)
- Known incidents that started before the policy began
- Certain widespread or state-sponsored cyber events
- Vendor/system-wide outages (often excluded as “dependent system failures”)
- Intentional or criminal acts by you or your employees
Cyber insurance can help with your cyber incident response and financial recovery but it won’t replace every kind of loss.
Tips to help lower Cyber Liability insurance cost
For ERGO NEXT customers, cybersecurity coverage starts as low as $4/month if you add it to your general liability policy. This low cost of cyber insurance could make it a valuable addition to your overall cybersecurity measures and risk management plan.
The average cost you pay for coverage depends on a number of factors, including your operations, data exposure and controls. The best way to find out exactly how much you’ll pay for cyber insurance is to get a free instant quote in about 10 minutes customized for your business.
Here are some tips to help lower your cyber risk (which could help lower your premium):
- Use multi-factor authentication (MFA). This is one of the most impactful things you can do to dramatically reduce account-takeover risk.
- Train employees on phishing scams and payment verification. Many cybercrimes begin with human error. Instituting basic training and a “verify before you pay” rule can go a long way.
- Patch and update regularly. Outdated software is an open door. Keep your operating systems, browsers, plugins and tools up to date.
- Back up critical data. Backups won’t prevent an attack, but they can help reduce downtime and recovery costs if you’re a victim of cybercrime.
- Bundle cyber coverage with other policies. Buying cyber liability insurance as an add-on policy with other business insurance coverage can be a cost-effective way to get coverage.
