Insurance arbitration

Resolve disputes with your insurance company with an independent third-party.


What is insurance arbitration?

Insurance arbitration is a way to resolve disputes between you (the policyholder) and your insurance company when you can’t agree on a claim settlement.

How does insurance arbitration work?

Let’s say you have auto insurance. If you get into an accident, you file a claim with your insurance company to get money to cover the costs. But you disagree about how much money you should get for your claim. This is where arbitration comes in:

  1. Agreement. You and your insurance company agree to have an impartial third party, known as an arbitrator, review your dispute.
  2. Evidence. Both of you present your evidence and arguments to the arbitrator. This could include documents, photos and explanations of what happened.
  3. Decision. The arbitrator carefully considers all the information and then makes a decision.
  4. Final resolution. The arbitrator’s decision is final, which means you can’t take the insurance company to court over it.

What are the benefits and drawbacks of choosing arbitration over traditional legal proceedings?

When thinking about using arbitration, you should consider these two important factors: time and money.

Benefits of arbitrationDrawbacks of arbitration
  • Lower costs
  • Faster process
  • Less complicated
  • Privacy
  • Potential lower awards
  • Danger of bias
  • Final  — no appeals


Arbitration is usually quicker than going to court, and it’s way cheaper than paying for lawyers. But if you’re dealing with a really big claim, like millions of dollars, arbitration might not be the best option.

NEXT offers customized insurance that’s aligned to your business needs

We know your business is unique and has specific needs. That’s why we offer affordable, custom business insurance coverage. To get your tailored instant quote, simply answer a few questions online. Once you’ve purchased your insurance, you can immediately access your certificate of insurance and share it 24/7 via the NEXT app.

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Business insurance is divided into different policies. We offer seven types so it's easy to design the coverage that fits your business.
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Workers’ Compensation
Cover medical bills and lost wages if your employees have an accident at work.
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Commercial Auto
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Tools & Equipment
Upgrade your general liability coverage to protect any gear that’s stolen, damaged or lost.
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Commercial Property
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Business Owner’s Policy
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Issuance of coverage is subject to underwriting. Not available in all states. Please see the policy for full terms, conditions and exclusions. Coverage examples are for illustrative purposes only. Your policy documents govern, terms and exclusions apply. Coverage is dependent on actual facts and circumstances giving rise to a claim. Next Insurance, Inc. and/or its affiliates is an insurance agency licensed to sell certain insurance products and may receive compensation from insurance companies for such sales. Policy obligations are the sole responsibility of the issuing insurance company. Refer to Legal Notices section for additional information.