- Added support for 110 different types of businesses
- Expanded coverage for our core liability products to 48 states
- Launched commercial auto insurance and expanded to 34 states
- Obtained carrier licenses in 15 states
- Pioneered the first ever Live Certificate of insurance
- Handled and paid our first claim in house within 2 business days
- Raised $83M of funding for a total of $131M
Yearly Written Premium Run Rate
Taking the Wheel as Market Leaders
Expanding to New Classes of BusinessAt the end of 2017, we served 18 classes of business. By the end of 2018, we expanded our product offering to more than 110 different types of businesses.
Supporting More StatesThroughout 2018, we continued to add new states to our footprint and by the end year, we offered insurance to small businesses in 48 states, plus Washington, D.C.
Adding Coverage for Commercial AutoA major part of our vision to help entrepreneurs thrive has always been to develop a "one-stop insurance shop", as such, in 2018 we launched Commercial Auto insurance, and are currently developing property and workers’ compensation products. We are encouraged by recent developments in the market, and applaud Berkshire Hathaway for joining our one-stop shop vision. We are pleased to see more players helping to change the market for the benefit of the customer.
Becoming a Licensed CarrierIn 2018, we began our journey towards becoming a nationwide, licensed insurance carrier. By the end of 2018, we were licensed in 15 States, and are continuing to pursue carrier licenses in other jurisdictions. As a carrier, we gain greater independence and control over the products we offer our customers, and improve affordability further.
Driving Insurance Into the Future
Delivering Live CertificatesLaunching Live Certificates of insurance empowered our business owners to prove their coverage status anytime, anywhere for their clients. Providing immediate access to Certificates of Insurance was a digital revolution in the insurance industry. During 2018, more than fifty percent of our clients used our Live Certificate! It’s tremendously helpful to our customers, who want to demonstrate they’re insured, as it reinforces the trust factor between consumers and business owners, instantly. Since our Live Certificates are available 24/7, online, our customers have valid proof of their coverage, whether it’s to secure a new contract, or to build trust with the community they serve.
Handling Claims in Two DaysWe took a big step in ensuring an outstanding experience for our customers by adjudicating claims in house. The claim experience is a real moment of truth for our customers, and, at a time when they need us by their side, we want to make sure communication is impeccable, and that decisions are made correctly and quickly. We started handling claims in house in 2018, and most claims reached decision within two business days. We will continue developing this capability aggressively in 2019.
Thriving on Data ScienceUsing data to offer a better product and an unparalleled experience to our customers is what we’re all about. In 2018, we continued to discover, develop and release new Business Intelligence and Data Science solutions that created more value for small business owners. We have used artificial intelligence and machine learning techniques to do better for our customers, for example:
- Creating a custom quote for every customer - so that business owners with more experience and a record of responsible business ownership get a better price
- Predicting which customers will choose to cancel their policies and why
- Identifying customers who will appreciate getting a phone call from one of our agents after a visit to our website
- Guessing what a business does and the coverage it may need based just on the business name
Building on Trust
Accelerated Online PresenceBranded searches fueled a huge increase in our visibility, as searches for Next Insurance more than tripled in 2018.
Brand Search Improvement Results
Delivering Phenomenal ServiceOne thing has not changed this year: we continued to delight and surprise our customers with our offering. Nothing is more rewarding to us as a team than seeing our customers happy. Hearing them describe the experience as “enjoyable, easy, great” tells us we are truly changing the industry.
When our customers are happy, so are we! Their satisfaction shows our digitized solutions for insurance coverage are not only what they need, but what they want.