Express Advocate


About NEXT

<p><strong>Location: Remote</strong></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.&nbsp;</span></p> <p><strong>&nbsp;</strong></p> <p><span style="font-weight: 400;">Simply put, wherever you find small businesses, you’ll find NEXT.</span></p> <p><strong>&nbsp;</strong></p> <p><span style="font-weight: 400;">Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.&nbsp;</span></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">We are looking for a motivated Express Claims Advocate with a focus on Commercial General Liability handling lower complexity, fast resolving claims. You will join a team of experienced claims professionals and will investigate and resolve general liability claims within your authority to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected while adhering to our claims philosophy and policies.&nbsp;</span></p> <p>&nbsp;</p> <p><strong>What You’ll Do:</strong><span style="font-weight: 400;">&nbsp;</span></p> <ul> <li><span style="font-weight: 400;">Manage, investigate, and resolve commercial general liability property damage claims to include evaluating coverage, liability, damages, and settle claims within prescribed authority levels. Recommend ultimate resolution on assigned cases in excess of their authority to local claims management</span></li> <li><span style="font-weight: 400;">Evaluate insurance coverage based on claim report, the insurance policy, the investigation, and applicable statutes and case law to determine if a claim can be accepted as being within coverage</span></li> <li><span style="font-weight: 400;">Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims, refer tasks to auxiliary resources as necessary, and advise as to proper course of action Respond to various written and telephone inquiries including status reports</span></li> <li><span style="font-weight: 400;">Comply with all statutory and regulatory requirements of all applicable jurisdictions and meet detailed quality assurance standards and meet set goals of performance</span></li> <li><span style="font-weight: 400;">Strong customer service skills as demonstrated in listening and the ability to show empathy</span></li> <li><span style="font-weight: 400;">Effectively manage a high volume of claims with various complexity while meeting our quality and performance goals</span></li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>What We Need:</strong><span style="font-weight: 400;">&nbsp;</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">At least 2+ years of claims handling experience including coverage and liability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Mac literate, including Google and Microsoft</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License</span></li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Unstoppable Qualities:</strong><span style="font-weight: 400;">&nbsp;</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Commercial General Liability claims&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Enthusiastic with an emphasis to work as a team in a remote environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self starter, reliable, and flexibility toward change</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Thrives in fast paced environment with strict deadlines and aggressive goals</span></li> </ul> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;">The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.</span></p></div><div class="title">US annual base salary range for this full-time position:</div><div class="pay-range"><span>$57,000</span><span class="divider">&mdash;</span><span>$65,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p> <p><em><span style="font-weight: 400;">Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</span></em></p> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. </span></em></p></div>
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Issuance of coverage is subject to underwriting. Not available in all states. Please see the policy for full terms, conditions and exclusions. Coverage examples are for illustrative purposes only. Your policy documents govern, terms and exclusions apply. Coverage is dependent on actual facts and circumstances giving rise to a claim. Next Insurance, Inc. and/or its affiliates is an insurance agency licensed to sell certain insurance products and may receive compensation from insurance companies for such sales. Policy obligations are the sole responsibility of the issuing insurance company. Refer to Legal Notices section for additional information.

Any starting prices or premiums represented before an actual customer quote are not guaranteed and are representations of existing premiums of active policies as of December 6, 2023. To the extent permitted by law, applicants are individually underwritten, not all applicants may qualify. Individual rates and savings vary and are subject to change. Discounts and savings are available where state laws and regulations allow, and may vary by state. Certain discounts apply to specific coverages only.