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Go to Product and Design
Palo Alto, California

Product Manager, Member Experience


Next Insurance is a fast-growing 350+ person startup based in Silicon Valley and is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. Next has raised over $630 million from top tier investors and is the valley’s latest unicorn, valued at over $2 billion. 

 

Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, customer-focused, and willing to challenge the status quo, Next Insurance might just be your next journey.

 

We are looking for an outstanding Product Manager to join the Member Experience team which is responsible for developing delightful digital post-purchase experiences. Our focus is to ensure our members thrive and develop automation experiences to enable efficient and customer-centric post-purchase support. As a PM on the team, you will own the process of applying cutting edge innovations, leveraging data to make decisions, and employing customer empathy and insights to drive clarity on the biggest opportunities. This is a high impact role with an opportunity to transform the post-purchase customer experience and drive long term business impact.

Responsibilities:

Drive product development from conception to launch

Formulate the product strategy and vision, and prioritize the product roadmap and backlog

Write product requirements for design and engineering

Perform user research, vendor and competitor analysis as needed

Analyze product performance and set customer satisfaction and business impact goals

Work cross-functionally with design, engineering, operations, data science, insurance specialists, customer support, marketing, and external partners

Requirements:

3+ years of product management experience at a tech company

Demonstrated success owning a major product feature end to end

Experience analyzing, interpreting, and leveraging data to make product decisions

Strong technical competency

Excels in working with cross-functional teams

Bachelor's degree required

 

One of our core values is ‘Play as a Team’; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.