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Palo Alto, California

Operations Specialist


Next Insurance is a fast-growing 350+ person startup based in Silicon Valley and is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. Next has raised over $630 million from top tier investors and is the valley’s latest unicorn, valued at over $2 billion.

 

Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, and are customer-focused and willing to challenge the status quo, Next Insurance might just be your next journey.

 

We are looking for an Operations Specialist to join our Community Success team. Our mission is to enable data-driven, community-centric solutions that drive phenomenal service at scale. We care deeply about the experience of each and every customer, prospect, claimant, and then some. As an Operations Specialist, you will own the project management and delivery of actionable insights for various initiatives or areas that contribute to these goals. This is a high impact role with broad responsibilities in a rapidly growing business with a highly collaborative, team-first culture.

Responsibilities:

Launch specialized projects in customer satisfaction ratings, operations related automation efforts, or other strategic operations scaling initiatives. This includes both the building and launching or piloting of a new process or operation, such as creating the testing, strategy and resource development for a specialized support team, or implementation of a new tool or function into existing workflows.

Develop, own and manage the scope, schedule, and objectives of each project, ensuring clear and frequent communication regarding progress. Ensure your objectives are measurable and that any stakeholders at our Center of Excellence are appropriately prepared for any project release.

Be the expert in your respective project domain(s) and a consulting stakeholder for other teams where relevant

Work cross-functionally with Analytics, Technical, Compliance and Support teams to implement solutions

Facilitate the company’s capability to react quickly to customer needs by isolating and improving areas of opportunity related to our business operation

Other ad hoc duties as needed

Requirements:

2-4 years of experience in Operations Strategy OR Insurance Claims

Demonstrated ability to lead a decision from inception through implementation

Well-developed attention to detail and critical thinking skills

Experience interpreting data to drive decisions and create strategies

Ability to build and implement a wide range of creative solutions in a fast-paced environment

Scrappy, resourceful, and able to find answers that may not be obvious

Bachelor's degree

 

Preferred/ Unstoppable Qualities: 
Ability to contribute to strong team culture and work collaboratively with diverse teams and stakeholders
Proven track record implementing scaling solutions or process optimization
Excellent presentation skills
Exposure to claims a plus

 

One of our core values is ‘Play as a Team’; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.