Next Insurance is a fast-growing 350+ person startup based in Silicon Valley and is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. Next has raised over $630 million from top tier investors and is the valley’s latest unicorn, valued at over $2 billion.
We are looking for a motivated Claims Advocate with a focus on General Liability and Inland marine claims. This person will join a team of experienced claims professionals and will investigate and settle claims to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected.
Manages, investigates, and resolves general liability and inland marine claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
Recommends ultimate resolution on assigned cases in excess of their authority to local claims management.
Evaluate insurance coverage based on claim report, the insurance policy, and applicable statutes and case law to determine if a claim can be accepted as being within the coverage.
Communicates with policyholders, witnesses, and claimants, in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to the proper course of action.
Responds to various written and telephone inquiries including status reports.
Comply with all statutory and regulatory requirements of all applicable jurisdictions.
Meet detailed quality assurance standards and meet set goals of performance
Strong customer service skills as demonstrated in listening and the ability to show empathy.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
Knowledge of coverage, liability, and claims handling procedures.
Highly organized, able to keep multiple balls in the air, and make progress on all fronts
Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills.
PC literate, including Microsoft Office products
The capabilities, skills, and knowledge required is normally acquired through a Bachelor's degree and at least 2+ years of related experience.
Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License
One of our core values is ‘Play as a Team’; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.