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Austin, Texas

Claim Advocate (Commercial Auto)


Next Insurance is a fast-growing 350+ person startup based in Silicon Valley and is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. Next has raised over $630 million from top tier investors and is the valley’s latest unicorn, valued at over $2 billion.

Next is well-positioned to become the leader in the $140 billion small business insurance market because we offer a 100% online experience that is tailored to unique business needs and we get customers insured in minutes – something no one else does. Despite the size of the market, the experience of buying small business insurance has not caught up with best practices instituted in other industries like banking, lending, and even personal lines insurance. There is still a lot of paper involved, purchasing a policy can take days or even weeks, and the coverage is so complex that it’s hard for entrepreneurs to understand what they are buying. We’re here to change that. Our goal is to make insurance simple, affordable, and transparent for small businesses so they can stop worrying about insurance and focus on running their businesses.

We are looking for a motivated Claims Advocate with a focus on Commercial Auto claims. This person will join a team of experienced claims professionals and will investigate and settle claims to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected.

Responsibilities:

Manages, investigates, and resolve commercial Auto claims (may include general liability claims)

Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.

Recommends ultimate resolution on assigned cases in excess of their authority to local claims management.

Evaluate insurance coverage based on claims reports, the insurance policy, and applicable statutes and case law to determine if a claim can be accepted as being within the coverage.

Communicates with policyholders, witnesses, and claimants, in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to the proper course of action. Responds to various written and telephone inquiries including status reports.

Comply with all statutory and regulatory requirements of all applicable jurisdictions.

Meet detailed quality assurance standards and meet set goals of performance.

Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation

Desired Skills and Experience:

4-6 years of experience handling commercial or personal auto claims

Knowledge of coverage, liability, auto repair estimates, and claims handling procedures.

Strong customer service skills as demonstrated in listening and the ability to show empathy

Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills.

PC literate, including Microsoft Office products

The capabilities, skills, and knowledge required is normally acquired through a Bachelor's degree and at least 2+ years of related experience.

Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

 

One of our core values is ‘Play as a Team’; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.